Berlin Startup Raises $15M to Scale Enterprise AI Customer Agents
A Berlin-based startup just landed $15 million to prove that businesses don’t need to reinvent artificial intelligence from scratch to fix one of their oldest headaches: customer service that actually scales. telli, founded in 2024, has raised the seed round to expand its platform of enterprise AI customer agents that handle voice calls, WhatsApp messages, live chat, and email on behalf of companies that would otherwise need armies of support staff.
Key takeaways
- telli raised $15 million in seed funding led by redalpine, with participation from Cherry Ventures, Y Combinator, and other investors.
- The platform automates customer interactions across voice, WhatsApp, chat, and email, and is built to support human teams rather than replace them.
- Enterprise clients including Sky, Enpal, Viessmann, and Vaillant already rely on telli for millions of customer interactions.
- telli’s founders previously helped scale Enpal’s heat pump business, shaping the company’s focus on practical operational automation.
- The company plans further European expansion before pursuing growth outside the continent.
telli Secures $15 Million to Expand AI Customer Operations
The seed round was led by redalpine, with backing from Cherry Ventures, Y Combinator, and other investors, according to the company. The capital is earmarked for scaling telli’s enterprise AI agent platform, which automates customer interactions across multiple communication channels rather than confining itself to a single one.
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