Crypto.com Deleted User Account With Funds, Gave No Reason For Weeks

The crypto exchange you trust with your hard-earned money can suddenly delete your account and freeze all the funds without any warning. That's what happened to a user on Crypto.com last week. Alarmingly, its customer support initially denied that the user account even existed.

On August 13, the user "Bradley Peak" received a reassuring email with the subject line: "Crypto.com Exchange – Successful Login." His credentials had been accepted. Similar to what anyone would receive when trying to access their account.

While the email claimed a successful login, he couldn't actually access the exchange. Peak was pushed back toward Crypto.com's main app or its UK login flow. When he inspected the browser traffic, he said a request to an Exchange endpoint returned "401 Unauthorized."

So, basically, Crypto.com was showing that the user doesn't have an account. Yet his money was locked inside.

Note: It has been 8-days since the incident, and Crypto.com are yet to resolve the issue. After BeInCrypto's probe, the exchange did ask the user for an external wallet address to send his funds. However, that hasn't happened yet, at the time of writing. Peak is a journalist at BeInCrypto. He took no part in reporting or writing this article. BeInCrypto independently reviewed the screenshots and correspondence he supplied, then gave Crypto.com a detailed right of reply.

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