Study finds 84 cases of AI-driven flooding at government agencies worldwide

NewsThu, 10 Sep 2026 23:33:15 UTC1 hour ago

A study documenting 84 cases of “agentic flooding” across 11 jurisdictions connects the surge to cheap AI-generated text.

87% of the surges trace to one capability

Complaints to the UK’s housing ombudsman more than doubled after the arrival of ChatGPT, going from 2,600 in 2022 to just over 7,000 in 2025.

The US Consumer Financial Protection Bureau (CFPB), which manages complaints about banks and lenders, had five times as many complaints through the same window.

Excerpted from Figure 1 of Schmitz, Hammond and Chan’s paper Characterizing Agentic Flooding of Government Services, arXiv, showing UK housing ombudsman and US consumer complaint database submission volumes from 2018 to 2025, with the dashed line marking ChatGPT’s 2022 release.

Petitions to the Brazilian judiciary and the German parliament mounted in a similar fashion.

The paper, co-authored by Chris Schmitz with Lewis Hammond of the Cooperative AI Foundation and Alan Chan of GovAI, will be presented next month at the AAAI Conference on AI, Ethics, and Society, October 12-14.

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Study finds 84 cases of AI-driven flooding at government agencies worldwide

87% of the surges trace to one capability

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